Order Process and Returns
Order Process for Wedding Party Flowers and Rentals:
Wedding floral orders can be completed 3 weeks before your wedding date. Please note that larger orders require more time. If you require your order by a particular date, please specify in the note section at check out or via email.
Booking process
- Please enter your wedding date in the "Special Instructions section" on the checkout page.
- After submitting your order, you will receive a follow-up email requesting photos of your desired custom bouquet and wedding flowers and a confirmation date of when your order will be ready.
- Garlands and products marked “as is” can be ready in 1 week.
Deposit Amounts
For Wedding Party Flowers and Decor Items:
- A 50% deposit is due for all orders. The remaining balance will be due before delivery.
For Event Rentals:
- All rental deposits are charged to a credit card
- To place your order, a 50% non-refundable deposit amount is required. The remaining balance will be due before pick up or delivery
- The rental period for pick up rental decor is 7 days commencing the day after items are picked up from The Silk Gardener.
- A signed rental contract, valid drivers licence and telephone number are required for booking
- A $10/day late penalty will be charged to your credit card for orders returned late.
Order edits and cancellations
- All orders cancelled within 10 business days after initial deposit payment is received will be refunded at 50% of the deposit amount (i.e. $150 deposit amount will receive $75 refund if canceled within 10 business days).
- No refund will be granted if an order is cancelled anytime later than 10 business days.
- If you change your mind about your purchase, please reach out to us as soon as possible for cancellations or order edits.
- Bouquet orders can be edited at any time. Full wedding decor can be edited up to 8 weeks before the event date.
Returns
We do not accept any returns. All delivered florals are final sale. If however there is something wrong with your order upon receipt, let us know as soon as possible so we can assist with a solution.
All items marked as 'Final Sale' will not be accepted for return or exchange.
Pickup and event rental location - Brampton only
We offer a free pickup option in Brampton near Trinity Common Mall at 210 Great Lakes Dr. Brampton, Ontario. When your order is ready, we will reach out to you to schedule a pickup date and time.
Delivery options for bouquet orders
Shipping fees on bridal bouquet orders range in price between $25 - $40, depending on your order total.
Once shipped, orders will arrive within 5-7 business days via Canada Post. Tracking information will be provided as soon as possible.
Orders ship to all Canadian provinces excluding Yukon, Northwest Territories and Nunavut. Some exceptions apply. We also ship to the contiguous US states. For security reasons, we do not ship to P.O. boxes
Installation and Pick up fees for rental decor:
- Drop off and pick up fee (arch flowers, centrepieces and pedestals) in GTA starts at $75
- Installation and pick up fee for arches and back drops in GTA starts at $150
- Full Service wedding fees starts at $450
We want you to be happy with your purchase. If we can improve your experience for any reason, please let us know.