Order Process and Returns

 

ORDER MINIMUMS

• A minimum of $100 is required on all orders.

• There is no minimum for DIY decor rentals with pick up option

• DIY decor rentals with a request of delivery, install and and pick up require a minimum order of $300, with a 30% service fee applied to the total order amount.

Order Process for Wedding Party Flowers and Rentals

• Wedding floral orders must will be completed three weeks before your wedding date. Larger orders may require additional time. If you need your order by a specific date, please specify this in the notes section at checkout or contact us via email or telephone at 416-805-5171.

Booking Process

1. Enter your wedding date in the "Special Instructions" section on the checkout page.

2. Use the picture uploader located at the bottom of the checkout page or in the main menu on the homepage to submit your inspiration photo(s).

3. After placing your order, you will receive a follow-up email confirming your delivery date. We may also request additional photos for custom bouquets.

4. Garlands and products marked "as is" can be ready within one week.

Deposit Amounts

For Wedding Party Flowers and Decor Items:

• A 30% deposit is required for all orders.

• The remaining balance must be paid before delivery or pickup.

For Event Rentals:

• All DIY

• rental deposits are charged to a credit card.

• A 30% non-refundable deposit is required to place an order. The remaining balance must be paid before pickup or delivery.

• The rental period for pickup rental decor is seven days, starting the day after items are collected from The Silk Gardener.

• A signed rental contract, valid driver's license, and phone number are required for booking.

• A $10/day late fee will be charged to your credit card for late returns.

Order Edits and Cancellations

• Orders canceled within 10 business days of the deposit payment will receive a 50% refund of the deposit amount (e.g., a $150 deposit will receive a $75 refund if canceled within this timeframe).

• No refund will be granted for cancellations made after 10 business days.

• If you need to edit or cancel your order, please reach out as soon as possible.

• Bouquet orders can be edited at any time.

• Full wedding decor orders can be edited up to eight weeks before the event date.

Returns

• All sales are final. We do not accept returns on delivered florals.

• If there is an issue with your order upon receipt, please contact us immediately so we can assist with a solution.

• Items marked "Final Sale" are not eligible for return or exchange.

Pickup and Event Rental Location – Brampton Only

We offer free pickup in Brampton, Ontario. Once your order is ready, we will contact you to arrange a pickup date and time.

Delivery Options for Bouquet Orders

• Shipping fees for bridal bouquet orders range from $25 – $40, depending on the the size of your order.

• Orders typically arrive within 2-5 business days via Canada Post once shipped. Tracking information will be provided. 

• We ship to all Canadian provinces except Yukon, Northwest Territories, and Nunavut. Some exceptions apply.

• For security reasons, we do not ship to P.O. boxes.